OUR PROCESS

How We Build Your Website in 10 Business Days

A transparent, efficient process designed for small businesses in Washington, Bath, and Eastern North Carolina. No surprises, no complexity, just clear steps from start to finish.

What Makes Our Process Different

Unlike agencies that drag projects out for months, our Essential Package process takes just 10 business days from start to launch. We keep things simple and straightforward.

We show you exactly what we're building before we build it. You get one round of changes to make sure everything is perfect. After launch, we stick around for 14 days to fix anything that needs tweaking.

01

Getting to Know Your Business

Timeline: 1 day

We start with a friendly conversation to learn about your business and what you want your website to accomplish.

We'll have a 30-45 minute call to discuss your business, your customers, and what you like (and don't like) about other websites. This helps us understand exactly what you need.

After our call, we'll send you a simple form to fill out with details about your business colors, logo, and any photos or content you want on your site.

Your Responsibility:

Fill out our simple form and gather your logo and photos

You'll Receive:

A clear plan of what we're building for you

02

Planning Your Website Layout

Timeline: 1 business day to create, 2 days for your review

We create a simple sketch of your website layout to make sure we're on the same page before we start building.

Think of this like a rough sketch or blueprint of your website. We'll show you where everything goes: your business info at the top, your services in the middle, customer reviews, and contact information at the bottom.

This step is important because it's much easier to move things around on paper than after we've built the whole site. Once you approve this layout, we'll use it as our roadmap.

Your Responsibility:

Look over the layout and let us know if you want any changes

You'll Receive:

A finalized plan for your website

03

Building Your Website

Timeline: 3-4 business days

Now we build your actual website using your brand colors, logo, and content.

This is where the magic happens! We take your approved layout and turn it into a real website. Here's what we do:

Making It Look Great:

  • Add your colors, fonts, and logo
  • Choose or optimize your photos
  • Make sure it looks good on phones and computers
  • Create your contact form

Making It Work:

  • Write professional content for your business
  • Make sure it loads fast
  • Set up secure hosting
  • Help people find you on Google
  • Add visitor tracking so you can see how it's doing

We handle all the technical stuff so you don't have to worry about it. Your site will be fast, secure, and professional.

Your Responsibility:

Send us any remaining photos or customer reviews you want included

You'll Receive:

A working website for you to review

04

Review & Make Changes

Timeline: 1-2 days for review, 1-2 days for revisions

You get to see your finished website and ask for any changes before it goes live.

We'll send you a private link to view your completed website. Take your time to look it over on your phone, tablet, and computer to make sure everything looks perfect.

You can ask us to change:

  • Swap out photos
  • Adjust colors
  • Edit text
  • Move things around
  • Update your contact form
We include one round of changes to make sure you're completely happy. Just let us know what you'd like different within 2 business days, and we'll take care of it.
Your Responsibility:

Let us know what changes you'd like

You'll Receive:

Your website with all requested changes made

05

Going Live

Timeline: 1-2 business days

We make sure everything works perfectly, then make your website live for the world to see.

Before your website goes live, we test everything to make sure it works great:

We Test Everything:

  • Works on phones, tablets, and computers
  • Contact form sends emails properly
  • All links and buttons work
  • Pictures load quickly
  • Loads fast (under 3 seconds)
  • Can be found on Google

Making It Live:

Once everything looks perfect and you give us the final thumbs up, we make your website live. We usually do this during quieter times so we can keep an eye on everything as it goes live.

Your Responsibility:

Give final approval and pay remaining balance

You'll Receive:

Your website live on the internet

06

Making Sure Everything Works

Timeline: 14 days of active support

Your website is live, but we stick around for 14 days to fix anything that needs tweaking.

Think of this as your warranty period. If anything isn't working right or needs a small fix, just let us know and we'll take care of it at no extra cost.

We'll Fix These Things For Free:

  • Anything that's broken or not working
  • Problems on phones or different browsers
  • Contact form not sending emails
  • Broken links or images
  • Small typos or text fixes
  • Making things load faster
We're Quick: We'll get back to you within 2 business days and most fixes are done within 24-48 hours.
The final 10% payment ($80) is due at the end of these 14 days, once you're completely happy with everything.
What Happens After 14 Days:

You have a few options for ongoing support:

  • Monthly support plans ($39/month)
  • Pay-as-you-go support ($150/hour)
  • Annual support packages
  • Or manage it yourself (you own it!)
Your Responsibility:

Let us know if anything needs fixing, pay final amount

You'll Receive:

A perfect website that works exactly how you want it

Typical 10-Day Timeline

Days 1-2
Discovery & Mockup Approval
Foundation & Planning
Days 3-6
Design & Development
Building Your Website
Days 7-10
Revisions, Testing & Launch
Going Live

Plus 14 days of post-launch support | Total project duration: ~4 weeks start to finish

Everything Included in Our Process

  • 1-page responsive website
  • Professional SEO-friendly copywriting
  • 6 months managed hosting + SSL
  • Mobile-first responsive design
  • Image optimization & lazy loading
  • Contact form integration
  • Core on-page SEO (meta tags, schema)
  • Google Analytics setup
  • 1 Layout Mockup for approval
  • 1 revision round
  • 14 days post-launch support
  • Cross-browser & mobile testing

Frequently Asked Questions About Our Process

What happens if I don't respond within 2 business days?

To keep projects on schedule, if we don't receive feedback within 2 business days at any approval stage, we'll consider that phase approved and move forward. This protects both your timeline and ours. You can always request changes later, but they may fall under our hourly change request rates.

Can I make changes after the revision round?

Absolutely! However, changes beyond the included revision round are billed at $150/hour. We'll provide an estimate before starting any additional work. Many clients find our monthly maintenance plans ($39/month) more cost-effective for ongoing changes.

What if my project takes longer than 10 business days?

The 10-day timeline assumes timely delivery of all required materials and approvals within 2 business days at each stage. If there are delays on the client side (missing content, delayed approvals), the timeline extends accordingly, but there's no penalty or additional charge for this.

Do you provide training on how to update my site?

Yes! During the launch phase, we provide documentation on managing your website. If you need hands-on training, we offer that as an add-on service or as part of our maintenance plans.

What happens after 6 months of hosting?

At the end of 6 months, you have three options: (1) Continue with our managed hosting ($39/month), (2) Migrate to your own hosting provider (we'll help with the transfer), or (3) Let the hosting expire (we'll provide 30 days notice). We recommend our managed hosting for peace of mind.

Can I upgrade to more pages or features later?

Definitely! Our Essential Package is designed as a starting point. We can add additional pages, e-commerce functionality, custom features, or advanced SEO anytime via a Change Order with clear pricing and timeline.

What if I need something outside the Essential Package scope?

If you need eCommerce, multiple pages, custom applications, or advanced features, we'll create a Change Order detailing the work, cost, and timeline. No surprise charges: everything is documented and approved before we begin.

Ready to Get Started?

Let's build your professional website in just 10 business days. Serving Washington, Bath, and Eastern North Carolina businesses.